Mugg & Bean · Manager Dashboard 👔 Sarah Johnson

February 26, 2026 · Live
Team Size
98
Across 8 locations
Avg Completion
77%
↑ 5% vs last month
Longest Streak
45 days
🔥 Emma Thompson
Team Avg Time
42.3s
↓ 3.2s faster

Team Performance (Last 7 Days)

Score vs Time

Response Time Distribution

By staff member

Top 5 Most Missed Questions · Mugg & Bean

CRITICAL GAPS
Question Wrong % Avg Time Worst Location Action
What is the correct milk temperature for cappuccino?
Coffee Master · 234 attempts
 76.1% wrong 52.3s ⚠️ Gateway
Which wine pairs best with grilled salmon?
Wine Pairing · 187 attempts
 72.2% wrong 48.7s ⚠️ Menlyn
What are the symptoms of a severe allergic reaction?
Allergen Safety · 312 attempts
 69.9% wrong 41.2s Sandton
How should you describe today's soup special?
Menu Knowledge · 156 attempts
 66.7% wrong 35.8s Gateway
What is the correct upsell for a birthday party?
Upsell Arena · 198 attempts
 64.1% wrong 29.4s V&A

Team Member Performance

Mike Thompson Gateway
Completion
45%
2 day streak 62s avg
Sarah Williams Menlyn
Completion
52%
5 day streak 55s avg
James Brown Sandton
Completion
38%
0 day streak 71s avg
Lisa Chen Gateway
Completion
61%
8 day streak 44s avg
David Wilson V&A
Completion
47%
1 day streak 59s avg
Emma Thompson Menlyn
Completion
89%
23 day streak 32s avg
John Miller Sandton
Completion
94%
31 day streak 28s avg

Location Performance

Gateway
24 staff Best: 12 days
65%
Menlyn
18 staff Best: 23 days
73%
Sandton
22 staff Best: 31 days
70%
V&A
20 staff Best: 28 days
76%
Fourways
14 staff Best: 45 days
82%